Policies

Our Guarantee

No risk for you…
Enroll in any of our courses for 30 days and, if you’re not fully satisfied, just let us know and you’ll promptly receive a full refund, no questions asked. Of course, no refunds for a completed course (meaning that you have taken and either passed or failed the final exam).

And, we back it all up with world-class service…

  • Experienced course consultants: Knowledgeable and experienced, they’ll see you get the right course.
  • Tech support: Patient and experienced, our tech staff will keep you working online. Although our platform is every easy to use.
  • Customer service: Caring and responsive best describes our staff, always ready to get you the help you need.
  • Fast certificate processing: We will promptly send your completion records to the state for verification.

Shipping Policy
American Plumbing Institute will ship your materials via UPS ground or USPS priority mail, if physical materials are required. Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through Friday 9:00AM – 5:00PM ST, excluding holidays).

For information regarding shipments please call 888-224-0801 or email us at admin@apiceu.com. Please note we are unable to ship to P.O. Box addresses.

Privacy Policy

American Plumbing Institute is fully committed to protecting your privacy. We will only use your information to efficiently fulfill your order, deliver educational services, and notify you of our products and services. American Plumbing Institute will never sell, trade, or rent your personal information to third parties.

If you have any questions about this privacy statement, or shipping policy please contact us at:
American Plumbing Institute
PO box 31131
Spokane, WA 99223

888-224-0801